PANDORA provides a universe of hand-finished and modern jewelry primarily made from genuine materials, including solid sterling silver and 14k or 18k gold. We use a variety of gemstones, stones and cultured pearls to add sparkle and color to our genuine silver and gold jewelry. These originate from material categories commonly used in the jewelry industry - diamonds, gemstones, organic gems and man-made stones.
As part of our commitment to you, we'd like to provide you with information regarding our products, as well as guidelines on how to clean and maintain your PANDORA products.
PANDORA Jewelry products are made in Thailand.
PANDORA FAQs
We recommend that customers remove jewelry before going to bed or participating in physical activity. Exposure to certain harsh chemicals or environments will result in compromising the integrity of your jewelry. This includes, but is not limited to the following: perspiration, perfumes, cleaning agents, chlorine, salt water, and silver polish.
Pour a small amount of mild soap into lukewarm water and use a small, soft toothbrush to clean your jewelry. Toothbrushes are ideal for cleaning jewelry with intricate details, which can otherwise be difficult to clean. If the dirt is hard to remove, soak the jewelry in clean water. This particular cleaning method should not be used to clean jewelry with cultured freshwater pearls (see Cultured Freshwater Pearls for more details).
A silver-polishing cloth is a great tool to make your sterling silver jewelry shine again if the pieces have become dull. However, it will not remove scratches. Silver-polishing cloths may be purchased from PANDORA retailers or your local goldsmith.
Using a tumbler with the PANDORA ESSENCE COLLECTION and PANDORA Rose™ is not recommended.
For leather: For daily cleaning, simply wipe the leather gently with a soft, dry cloth. Stains should be removed immediately before they soak in or dry – use a mild professional cleaner (without chemicals) or a mild soap such as soap flakes or saddle soap. Create suds in a bowl and apply the suds to a soft, lint-free cloth, then wipe the leather. Afterwards, wipe the leather with a dry cloth and add a leather conditioner to protect it further. Remember to keep leather out of direct sunlight.
Your authorized PANDORA retailer is happy to offer jewelry cleaning services tailored especially for your PANDORA products.
These innovative products deserve special care. Maintain the beautiful shine and unique finish by polishing PANDORA Rose™ products with a soft cloth. Dampen the cloth in lukewarm water, adding a small amount of mild soap, and rub gently on jewelry. Rinse with clean water and pat dry with a soft cloth.
If jewelry is particularly dirty, soak for 5 to 10 minutes. Use of silver polishing liquids, silver dips, ultrasonic cleaning and a tumbler should be avoided.
PANDORA polishing cloths with cleaning compound are not recommended for PANDORA Rose™ jewelry. Do not expose the jewelry to harsh chemicals, perfumes, lotions, and remove jewelry prior to bathing or swimming.
Please note that the warm pink-hued color may intensify with age due to tarnishing, adding to the jewelry’s beautiful, vintage appeal. It is normal for the finishing to wear off over time. PANDORA’s warranty does not cover this wear and tear.
Your PANDORA Jewelry should be stored away from natural sunlight and heat, in a protective (lined) jewelry box or a tarnish-resistant pouch (not currently available in all PANDORA stores. Please see retailer for more detail). It can also be stored in a plastic zip lock bag made of Mylar or polyethylene. Never use polyvinyl plastic bags, such as bin liners as they contain sulphur compounds, which will make sterling silver tarnish faster. Do not store your jewelry in the bathroom.
Please note that our PANDORA gift boxes are not made for long-term storage as they are not airtight.
The Bracelet
The PANDORA bracelet stretches over time as weight (e.g. charms) is put on the bracelet. The chain, commonly called a snake chain, is made out of many little rings which are twisted very tightly into the chain. When buying a new bracelet it should be fairly tight. There should be no more than a thumb-space between your wrist and the bracelet.
PANDORA Essence Collection
To preserve the flexibility of the snake-chain bracelet, the charms should be lightly dragged onto it and never forcefully pushed. The bracelet’s clasp should always be opened to put the bracelet on or take it off. Rolling the bracelet over the hand without opening it will put unnecessary strain on it, which may result in damage.
We recommend a maximum of 15-20 ESSENCE charms per bracelet.
The bracelets have been specially developed for the PANDORA ESSENCE COLLECTION and are not meant to be used with Moments charms, nor can the PANDORA ESSENCE COLLECTION charms be used on Moments bracelets.
Oxidation
Oxidation disappears with time. This is considered normal wear and tear and is not a defect.
Things which may cause the oxidation to fade include: perspiration, chlorine, perfumes, cleaning agents, and silver polish. We do not recommend using silver polishing liquid. Oxidized (dark) jewelry does not benefit from being dipped in silver polishing liquid, as it destroys the oxidation.
Cultured Freshwater Pearls
Try to prevent your cultured freshwater pearls from being exposed to water, makeup, creams, chemicals and cleaning agents. Cultured freshwater pearls cannot withstand silver polish. Do not use a silver-polishing cloth as it may dull your pearls. Instead we recommend mild soap mixed with lukewarm water. Use your fingers to gently clean your jewelry. Do not use a brush. Pat dry and lay flat until completely dry.
Enamel
All enamel is Italian made without glass, which makes it more durable.
Leather
Leather is a natural product that will benefit from careful protection. Do not use in water or other liquids that may cause discoloration.
Leather can stretch and relax over time; stretching is not a defect in this product. As a natural feature of genuine leather, you may notice gentle shading and variations in color. You may also experience a change in the shade of the leather due to oils in the skin and the addition of charms to the bracelet or necklace. Use with a maximum of 7–9 charms. When adding charms to the new leather bracelets, please take care to hold the leather bracelet steady and twist the charm onto the bracelet. Be careful not to twist the leather part of the bracelet when adding charms, as the leather may be at risk for being damaged.
Protect your investment: Once you have chosen a style for your PANDORA Leather Bracelets, it is best to leave them that way! Leather stretches and can lose shape and color when braided and knotted frequently.
Color Cords
Color cords are made of synthetic fibers, which may become damaged or discolored if submerged in water.
Woven Fabric Choker
The cotton fibers of the choker necklace may change slightly when worn, as with any type of textile, and submerging them in water may damage or discolor them. Therefore, to keep the choker in pristine condition, follow these care instructions:
- Avoid contact with make-up, creams and perfumes. Put these on beforehand and make sure they’re dry before the choker is worn.
- Do not expose the choker to water and avoid ultrasonic cleaning.
- The sterling silver parts should be polished and cleaned according to the standard PANDORA guidelines for sterling silver.
The PANDORA System
The patented threading system is what makes the PANDORA bracelet unique (U.S. Pat. No. 7,007,07). Each bracelet is divided into three sections by small threads. Every charm is equipped with interior threads. This allows you to twist individual charms onto any bracelet segment in the order you desire.
To complete the bracelet, two clips are placed over the middle two threads. The clips are opened by sliding one fingernail into the side corner of the crease. The clip will gently open. To close the clip, simply pinch the sides together.
The charms move freely and rotate slightly with your wrists' movement, creating an undeniable eye-catching effect. If you choose to add the decorative safety chain, place the swivel cuff onto your bracelet first. Then arrange charms in the desired order and finish with the second cuff.
Moments Barrel Clasp Bracelets
Be careful when closing bracelets with the barrel clasp. Make sure that the tip of the bracelet is placed in the clasp and that the lock is closed securely. Do not force the lock if it doesn’t seem to want to close. Adjust the position of the tip of the bracelet and try again. There is a bracelet opener (Product ID: 890000PCZ) available to purchase.
Determining Correct Bracelet Length
Wrap a tape measure tightly around where your wrist is broadest and add 1.5 inches to the measurement. This will ensure the bracelet is not too tight, and will allow room for the charms to fit on the bracelet. Next find the closest bracelet size. Some customers prefer to roll the bracelet over the hand. When measuring for a bracelet that will roll across the hand, measure tightly where your hand is the broadest.
PRODUCT INFORMATION
The Bracelet
The PANDORA bracelet stretches over time as weight (e.g. charms) is put on the bracelet. The chain, commonly called a snake chain, is made out of many little rings which are twisted very tightly into the chain. When buying a new bracelet it should be fairly tight. There should be no more than a thumb-space between your wrist and the bracelet.
Pandora ESSENCE Collection
To preserve the flexibility of the snake-chain bracelet, the charms should be lightly dragged onto it and never forcefully pushed. The bracelet’s clasp should always be opened to put the bracelet on or take it off. Rolling the bracelet over the hand without opening it will put unnecessary strain on it, which may result in damage. The multi-strand fabric bracelets are wax coated to protect the fibers and provide a stylish finish. The wax coating will disappear over time; this is a result of wear and tear and not considered a defect. When putting charms on the strand bracelet, it is important that you hold onto the sterling silver parts and not the fabric itself in order to prevent it from coming loose from the joint. The sterling silver bracelets can be filled up with charms while the strand bracelets should be worn with a maximum of nine charms regardless of bracelet length.
The bracelets have been specially developed for the PANDORA ESSENCE COLLECTION and are not meant to be used with Moments charms, nor can the PANDORA ESSENCE COLLECTION charms be used on Moments bracelets.
Oxidation
Oxidation disappears with time. This is considered normal wear and tear and is not a defect.
Things which may cause the oxidation to fade include: perspiration, chlorine, perfumes, cleaning agents, and silver polish. We do not recommend using silver polishing liquid. Oxidized (dark) jewelry does not benefit from being dipped in silver polishing liquid, as it destroys the oxidation.
Cultured Freshwater Pearls
Try to prevent your cultured freshwater pearls from being exposed to water, makeup, creams, chemicals and cleaning agents. Cultured freshwater pearls cannot withstand silver polish. Do not use a silver-polishing cloth as it may dull your pearls. Instead we recommend mild soap mixed with lukewarm water. Use your fingers to gently clean your jewelry. Do not use a brush. Pat dry and lay flat until completely dry.
Enamel
All enamel is Italian made without glass, which makes it more durable.
Leather
Leather is a natural product that will benefit from careful protection. Do not use in water or other liquids that may cause discoloration.
Leather can stretch and relax over time; stretching is not a defect in this product. As a natural feature of genuine leather, you may notice gentle shading and variations in color. You may also experience a change in the shade of the leather due to oils in the skin and the addition of charms to the bracelet or necklace. Use with a maximum of 7–9 charms. When adding charms to the new leather bracelets, please take care to hold the leather bracelet steady and twist the charm onto the bracelet. Be careful not to twist the leather part of the bracelet when adding charms, as the leather may be at risk for being damaged.
Color Cords
Color cords are made of synthetic fibers, which may become damaged or discolored if submerged in water.
PANDORA JEWELRY WARRANTY
All PANDORA jewelry products are covered by a 1-year warranty covering manufacturing defects.
Warranty Coverage
PANDORA warrants all non-watch products against defects in materials and workmanship under ordinary consumer use for a period of ONE (1) YEAR from the date of original retail purchase. PANDORA warrants watches for a period of THREE (3) YEARS from the date of original retail purchase. During these warranty periods, if a defect arises in the product, and you follow the instructions for returning the product, PANDORA will, at its option, to the extent permitted by law, either (i) repair the product using new or refurbished parts, at PANDORA’s expense; (ii) replace the product with a new product that is equivalent to the product that is to be replaced; or (iii) refund to you all or part of the purchase price of the product. PANDORA shall have no obligation to repair, replace, or refund until the defective product is returned to PANDORA. A replacement product assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever period is longer. When a refund is given, the returned product becomes PANDORA’s property.
Obtaining Warranty Service
For specific instructions about how to obtain warranty service for your PANDORA product, please contact customer service at 402-926-3479. You can also download an exchange form by clicking here.
Wearing counterfeit or non-PANDORA charms can damage PANDORA bracelets and will void the warranty. PANDORA will not replace, fix, or repair a product that has been used with non-PANDORA products.
Stretching of PANDORA chains and bracelets is not considered a manufacturing defect.
Do not expose your PANDORA products to harsh chemicals or environments. Silver pieces are given detail by oxidation. Exposure to harsh chemicals or environments can alter the appearance of your PANDORA product. These types of chemicals include, but are not limited to, liquid silver polish, pools, hot tubs, and spas.
General wear and tear, misuse, and tarnishing are not covered under the warranty.
This Limited Warranty applies only to products manufactured by PANDORA. This Limited Warranty does not apply to damage caused by accident, abuse, misuse, misapplication, or use of non-PANDORA products. The crystal, crown, strap and bracelet are excluded from the warranty for watches. Use of batteries other than PANDORA recommended batteries in watches may cause damage. Using non-PANDORA beads can damage PANDORA bracelets.
PANDORA and PANDORA retailers are not held responsible for errors in printing or changes in item numbers and prices.
CARE & CLEANING INSTRUCTIONS
Care Instructions
We recommend that customers remove jewelry before going to bed or participating in physical activity. Exposure to certain harsh chemicals or environments will result in compromising the integrity of your jewelry. This includes, but is not limited to the following: perspiration, perfumes, cleaning agents, chlorine, salt water, and silver polish.
Cleaning Your Jewelry
Pour a small amount of mild soap into lukewarm water and use a small, soft toothbrush to clean your jewelry. Toothbrushes are ideal for cleaning jewelry with intricate details, which can otherwise be difficult to clean. If the dirt is hard to remove, soak the jewelry in clean water. This particular cleaning method should not be used to clean jewelry with cultured freshwater pearls (see Cultured Freshwater Pearls for more details).
A silver-polishing cloth is a great tool to make your sterling silver jewelry shine again if the pieces have become dull. However, it will not remove scratches. Silver-polishing cloths may be purchased.
Using a tumbler with the PANDORA ESSENCE COLLECTION and PANDORA Rose™ is not recommended.
Your authorized PANDORA retailer is happy to offer jewelry cleaning services tailored especially for your PANDORA products.
Cultured Freshwater Pearls
Cultured freshwater pearls cannot withstand silver polish. Avoid contact with makeup, creams, chemicals, and cleaning agents.
Storing Your Jewelry
Jewelry should be stored away from natural sunlight and heat, in a protective (lined) jewelry box or a tarnish-resistant pouch. It can also be stored in a plastic zip lock bag made of Mylar or polyethylene. Never use polyvinyl plastic bags, such as trash can liners as they contain sulfur compounds, or rubber containers which will make sterling silver tarnish faster and possibly turn black. Do not store your jewelry in the bathroom.
Please note that our PANDORA white gift boxes are not made for long-term storage as they are not airtight and tarnishing will occur over time.
Annual Service Gold and silver are soft metals and become worn with use. This is true for all genuine jewelry. Depending on the degree of use, it is recommended that your jewelry be inspected at least once a year by a goldsmith. In particular, it is important that clasps, mounts, and soldering are checked.